Frequently Asked Questions

How Audalize Select can help your establishment

FAQ

What types of establishments is Audalize Select suitable for?

Audalize Select is suitable for all large, medium and small venues, including restaurants, bars, and cafes. It can also be used for retail scenarios with click and collect functionality.

Does Audalize Select support online orders?

Yes, Audalize Select is optimized for online ordering and payment.

Can Audalize Select integrate with an existing POS system?

Yes, Audalize Select can integrate with all POS systems, either directly or via a third-party service provider such as Doshii.

Does Audalize Select allow for manual orders?

Yes, Audalize Select can work alongside traditional service channels, complementing order at counter or order at table service models.

Does Audalize Select handle food delivery services?

Yes, Audalize Select can provide food delivery services for venues.

What happens if there is a problem with an order?

Venues are able to chat to Audalize Select support staff who can assist with issues experienced by the venue. Logs of all transactions are kept, allowing for transparent and efficient troubleshooting.

How long is the bank reconciliation time frame with Audalize Select?

Bank reconciliation typically takes two business days, and each venue has access to their own dashboard, providing visibility of all transactions and banking, including pending and received payments.

What happens if there are network issues with Audalize Select?

If network issues prevent customers from using Audalize Select, traditional channels of service can be maintained by the venue.

Can Audalize Select help improve service timeframes?

Yes, customers can order at their convenience, allowing staff to focus on order fulfilment and customer service. Audalize Select can notify customers of expected wait times during very busy periods.

Does Audalize Select integrate with Myob or Xero?

All information can be exported from Audalize Select into a number of common file formats, including .csv and .xls.

Can the menu and prices be easily updated with Audalize Select?

Yes, Audalize Select will assist with menu creation during the venue onboarding process, and the customer Administration portal also allows for menu items and prices to be updated easily.

Does Audalize Select manage vouchers and coupons?

Yes, Audalize Select allows venues to create and use promotional codes, supporting venue or product marketing activities. Audalize Select also fully integrates with Salesforce.

Can Audalize Select process a split payment?

Yes, Audalize Select allows all customers on a table to order and pay separately while also providing functionality for customers to create a Tab, inviting friends and hosting events in an easy and straightforward manner.